• All of our ready-made products carry a 1 year warranty period. This is against faulty workmanship or faulty materials. This warranty period starts from the date of delivery.
  • In the event of a claim under this warranty, please contact us by email on sales@surreyhomewares.co.uk
  • Warranties may not be assigned to a third-party.
  • Our warranty does not cover general wear and tear, neglect or abuse of your product, loss or damage due to unreasonable exposure to water or weather, loss or damage due to fire, sunlight or damage by animals or insects, theft or accidental damage or loss caused by a third-party.
  • Our duty under this warranty is, at our option
  1. To repair or replace the defective product if returned to us (postage and insurance paid by you).
  2. Delivery of a replacement within 30 working days at our expense.
  3. A refund of the purchased price if the product is returned to us (postage and insurance paid by you).
  • We are not liable for any claim, loss or damage of a product. Or for other costs or any other indirect damages caused by the product. This is with the exception of the aforementioned warranty of faulty workmanship or faulty materials within 1 year.
  • You the buyer agree that all liability of ours and our affiliates under this agreement will be limited to the money paid to us for the product purchased.
  • Please read the care instructions supplied with your products as any damage caused by not adhering to these will not be covered this warranty.