Your Right To Cancel Your Order under the Consumer Contracts Regulations.

  • You have the right to cancel your order under these regulations.
  • However, this cancellation right does not apply to Made to Measure or personalised products.
  • The cancellation period will expire 14 days after the goods are received by you or by a third party nominated by you to receive the goods.
  • If your order is for multiple goods for separate delivery, the cancellation period will end 14 days after receipt of the last item.
  • You must clearly communicate your decision to cancel to us before the end of the cancellation period, for example by sending us a letter or email
  • If you cancel, we will reimburse any payment received, including the standard delivery charge, by the original means of payment.
  • Where the goods have not been delivered, the reimbursement will be made within 14 days of the cancellation.
  • Where the goods have been delivered, the reimbursement will be made within 14 days of us receiving the goods back.
  • You are responsible for returning the goods to us if you cancel under these Regulations.
  • If you use our courier to return the goods, you will be responsible for the cost of the return.
  • Additionally, we may make a deduction for any loss in value of the goods arising from any unnecessary handling by you.